Policy
Return & Refund Policy
Three situations, three different timeframes. Please use the one that matches your case.
At a glance
| Change of mind | Request within 10 days of delivery · item uninstalled and unused |
|---|---|
| Damaged, incorrect or missing parts | Contact us within 48 hours of delivery, with evidence where possible |
| Fault found after installation | Contact us as soon as it appears — assessed case by case (see section 5) |
| Refund processing | 5-7 business days after the returned item is received and checked |
| Restocking fee | None |
1. Change-of-mind returns
Return requests must reach us within 10 days of the delivery date. Email support@paramountsanitary.shop with your order number and a line about what is wrong. You do not have to justify a change of mind — the request simply has to arrive inside the window.
For a change-of-mind return the item must be:
- Uninstalled and unused. A fitting that has been fitted to a pipe cannot be returned to stock.
- In its original box, with protective film still on the finish, and with all fixings, washers and instruction sheets included.
- Accompanied by the order number or invoice reference.
If installation marks, sealant residue or other signs of use are present, the item may not qualify for a full refund.
2. Damaged, defective, incorrect or incomplete deliveries
Please contact us within 48 hours of delivery and, where possible, provide a continuous unboxing video. This helps us assess transit damage and arrange a replacement or refund quickly.
Where a video is available it is most useful if it:
- starts before the outer packing tape is cut, showing the sealed parcel and the shipping label;
- continues without a cut until the contents have been fully removed;
- shows the damage, the incorrect item, or the space where a component should have been.
Send it to support@paramountsanitary.shop with your order number. Approved claims are replaced free of charge or refunded in full including the shipping paid — your choice.
3. What cannot be returned
- Items that have been installed, cut, drilled or modified.
- Adhesive-mounted organisers where the adhesive pad has already been applied to a wall.
- Damage caused after delivery — for example over-tightening, wrench marks, or abrasive or acidic cleaners used on a matte or brushed finish.
- Change-of-mind requests made after the 10 days window has closed.
4. Return shipping
Once a request is approved we arrange a reverse pickup through our courier partners wherever the PIN code allows it, at no cost to you for damaged, defective or incorrect items. For a change-of-mind return where reverse pickup is unavailable, you may courier the parcel back and we will reimburse standard courier charges against a receipt.
5. Faults found after installation, and warranty
If a fault appears after a fitting has been installed, contact us with photographs and a description of what has happened. We will look at each case individually.
We do not offer an additional manufacturer or extended warranty through our store. Any warranty explicitly stated on a product page applies according to the terms shown for that product. Damage caused by installation, by over-tightening, or by unsuitable cleaning products may not be treated as a product defect.
6. Inspection and refunds
| Inspection once we receive the item | 1-2 business days |
|---|---|
| Refund processing time | 5-7 business days |
| Restocking fee | None |
Refunds are processed within 5-7 business days of the returned item being received and checked. A UPI payment is refunded through the payment method used for the order. A Cash on Delivery order is refunded by bank transfer, after we receive the bank details you confirm in writing.
If a returned item is scratched, scaled, used or missing components, the refund may be reduced to reflect the loss in resale value. We will contact you before making any deduction.
7. Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.
8. Returns address
Paramount Sanitary Stores
Near Laxmi Ganapathi Temple, Pedda Waltair
Visakhapatnam, Andhra Pradesh 530017, India
Landmark: Opposite Visakha Eye Hospital
Please contact us before sending anything back. support@paramountsanitary.shop · +91 83091 43369 · Customer service: 10:00 AM – 8:00 PM IST, daily