Contact
Ask before you order, not after the wall is open.
Fitment questions are the ones worth asking first. Send the measurements you have and we can compare them against the specifications of what we stock. We reply 1 business day.
What to send us
A fitment question
Thread size (½ inch or ⅜ inch), the centre distance between inlets, or a photo of the existing fitting with a tape measure beside it. With those we can compare against the specifications of the products we stock.
An order on its way
Put the order number in the subject line. Tracking questions are quickest to answer once the parcel has left Visakhapatnam.
A return, or a parcel that arrived damaged
Start within 10 days of delivery. For damage or a wrong item, attach the unboxing video described in our Return & Refund Policy — that is what lets us approve a replacement or refund straight away.
Two things we cannot do
We cannot advise on concealed pipework, diverter layouts or installation for a bathroom we have not seen. That is work for a licensed plumber, and the consequences of getting it wrong are expensive.
We do not take orders by phone or over social media. The phone line is for questions about an order that already exists.
Grievance contact
Complaints about an order or about the handling of personal data may be sent to support@paramountsanitary.shop, addressed to Paramount Sanitary Stores. We acknowledge 1 business day and aim to resolve within 30 days, as set out in our Privacy Policy.