Help
Frequently asked questions
The questions we actually get about bathroom fittings — answered with the same numbers our checkout uses.
Fitment & specification
Is the valve body included with a shower set?
Only when the product title says so. We put “valve included” or “valve not included” in the product title itself because it is an important detail to check before installation.
What thread size do your taps and valves use?
The thread size is stated on each product page. Where an adapter is available for a particular product, this is stated in that listing.
Will this fit my bathroom?
We can tell you what the part is; we cannot see what is inside your wall. Send the centre distance between inlets, the thread size, or a photo of the existing fitting with a tape measure beside it, and we can help you compare those measurements with the specifications listed for the product.
Do you install?
No. We are a retailer, not a plumbing contractor. Fittings should be installed by a competent plumber.
Finishes & care
How do I look after a matte black finish?
Wipe with a soft, dry or barely damp cloth. Abrasive pads and acidic bathroom cleaners can lift a matte finish unevenly. Damage caused by abrasive pads or unsuitable cleaning products may not be considered a product defect.
How do the different finishes behave in hard water?
Water spotting is deposition left behind when water evaporates, so it shows most on a mirror surface such as bright chrome and is less noticeable on brushed and stainless finishes. We are describing appearance, not making a durability claim. Drying the fitting after use is what reduces visible spotting.
Do adhesive organisers hold?
Adhesive organisers are intended for smooth, dry, fully cured surfaces such as suitable tile or glass. They may not adhere properly to textured stone, unsealed grout or freshly painted walls. Where the product page states a weight limit, please follow it. Once the adhesive pad has been applied to a wall the item cannot be returned.
Ordering, payment & tax
How can I pay?
UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept credit cards, debit cards, net banking, wallets or international payment methods, and no card details are collected through our checkout.
Are you registered for GST?
Are you registered for GST?
No. GST registration is not applicable to this business at present, so GST is not charged separately on your order and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice is included with the parcel; it is not a GST tax invoice.
Is there an extra charge for Cash on Delivery?
No. Cash on Delivery has the same shipping charge as a prepaid order and there is no separate COD fee.
Delivery & returns
What does delivery cost and how long does it take?
Free shipping on orders of ₹999 and above; a flat ₹59 applies below that. Orders are generally packed and handed to the courier within 1-2 business days. Transit is typically 2-4 business days to metro cities and 4-8 business days elsewhere — a total of about 3-6 business days for metro cities and 5-10 business days for the rest of India. These are estimates rather than guaranteed delivery dates.
How long do I have to return something?
Change-of-mind returns: 10 days from delivery, provided the fitting is uninstalled and unused, with its original box and components. Email support@paramountsanitary.shop with your order number to start.
My parcel arrived damaged. What do I do?
Contact us within 48 hours of delivery and, where possible, provide a continuous unboxing video recorded from before the package was opened. This helps us assess transit damage and arrange a replacement or refund. The full procedure is set out in our Return & Refund Policy.
What if a fault appears after installation?
Tell us what has happened and send photographs. We will look at each case individually. Please note that we do not provide an additional warranty through our store, and damage caused by installation or by unsuitable cleaning products may not be treated as a product defect.
Is there a warranty on these fittings?
We do not offer an additional manufacturer or extended warranty through our store. Any warranty explicitly stated on a product page applies according to the terms shown for that product. Separately, items that arrive damaged, defective or incorrect are handled under our Return & Refund Policy.
When will I get my money back?
Within 5-7 business days of the returned item being received and checked. There is no restocking fee.
Not answered here?
support@paramountsanitary.shop · +91 83091 43369 · Customer service: 10:00 AM – 8:00 PM IST, daily